change lives.

New Brunswick’s 211 service: Help starts here 

There were more than 18,000 requests for help fielded by 211 in New Brunswick last year.

Like the older man who called, explaining that he lived alone and had fallen in his home the week before.

The service navigator let him know that there was help available to make sure that he could enhance his safety at home.

She referred the caller to the Department of Social Development to arrange for a social worker to visit him at home in order to complete an assessment of his needs to live safely and comfortably at home.

The service navigator also mentioned the Home First Program, which involves a home safety assessment for a possible grant to make home improvements for safety.

The caller liked the sound of this program, so the service navigator enrolled the caller for that program and explained the next steps. As the caller thanked the navigator for her help, she urged him to call anytime he had questions like this.