Free and confidential, 211 is an information and referral service that quickly connects people to critical human, social, community and government support.
A 211 service navigator took a call from Dorothy, a senior discharged from the hospital after a hip surgery looking for what assistance might be available to her as she recovered at home.
The service navigator was able to tell her about the Extra-Mural Program for short-term help after being discharged from the hospital, and the long-term care services for seniors in their homes from the Department of Social Development. The navigator gave Dorothy information about who to contact and how to apply.
The service navigator was able to guide Dorothy with a variety of resources by clarifying the help she needed and wanted. She also made sure that Dorothy knew that she could call 211 again anytime she had questions about services.
211 helps people navigate the complex network of government and community programs and services quickly in order to find what they need.
Phones are answered 24/7, 365 days a year. Service is provided in 170 languages through interpretation services. For more information or to reach 211 service navigators, call 211 or go online to www.nb.211.ca.